The complaints procedure will only be invoked after every attempt has been made to resolve parental complaints using informal channels. This will include firstly the member of staff involved, secondly the Headteacher and lastly the Chair of the Trustees. If the complaint is still unresolved, parents may take their complaint to a panel of Trustees.
A panel of at least three Trustees will be convened; the members of this panel will not have been directly involved with the complaint prior to this stage. There will also be a Parent Governor on the panel, who is independent of the management and running of the School. This panel will have the authority to make decisions on behalf of Parayhouse School. The decisions will be made by a single majority of the panel and will be binding upon the School.
The School’s Complaints Policy Statement is sent to parents at the start of the academic year, and is available on request from the Administrator. During the past academic year – 2010/2011 – there were no complaints received.
